Bookmark and Share | Tell-A-Friend | Request A Catalog


GENERAL TERMS AND CONDITIONS


By signing our reservations form, or by placing a deposit, you agree to the following Terms and Conditions that bind you, Cross-Culture, LLC, and Choice Travel, LLC


RESERVATION, DEPOSIT REQUIREMENT & FINAL PAYMENT SCHEDULE
The quickest and best way to make a reservation is to call us at 1-800-491-1148 between 9:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.  You may also request a reservation online at www.ccjourneys.com or www.smallshiptravel.com. Early registration is strongly recommended for the following reasons: Group size is limited to 24; we use small-ship cruise lines whose ships have a maximum capacity of 225 guests – choice cabins ALWAYS sell out quickly; single accommodations are subject to availability; some trips require additional preparation time and airlines restrict seat inventory.


The following are the deposit requirements:
Land tours: $500 per person, per program
Small-ship cruises: $1,000 per person, per program
Privately chartered cruise have varying and specific payment schedules as listed below
Pre or post-tour extension: $250 per person, per program


Your deposit can be charged to a MasterCard or Visa credit card or paid by check.  If you make your reservation after the final payment date, payment in full will be required at the time of the booking.
Final payment for land tours is due at least 95 days prior to departure.  Make your check payable to “Cross Culture, LLC and send it to: 12 White Pine Road, Amherst, MA 01002.  The final payment for small-ship cruises is due at least 120 days prior to departure.  If final payment is not paid when due, Cross-Culture reserves the right to regard the reservation as cancelled.


If the trip is fully booked when you receive your deposit, we will return your payment, or with your authorization, we will retain your deposit and place your name on a priority waiting list in case other participants cancel.


PRIVATE CHARTER DEPOSIT SCHEDULE:
· Initial deposit: $1,000
· 2nd Payment – 50% of the cruise price at 225 days prior to departure
· Final Payment – 125 days 


PRE-DEPARTURE
After reserving your tour, within 48 hrs, you will be mailed a confirmation packet.  This packet contains the following: detailed trip itinerary; visa application (if applicable); recommended reading list; background notes; travel insurance information; invoice and air information.  Your final documents, including the final itinerary, list of travelers and airline tickets (if we issued your tickets) will be sent out about 2 weeks prior to departure.


CANCELLATIONS AND REFUNDS
If it becomes necessary for you to cancel your trip (or any portion thereof), you must notify Cross Culture in writing, by e-mail, or by fax immediately.  The effective date of your cancellation will be the date that we receive your notification.  Cross Culture will assess a cancellation charge to cover loss of nonrefundable advance payments we may have made on your behalf to including, but not limited to: ground operators; cruise lines; airlines; government agencies; communication expenses; and the loss of time. The cancellation charge applies regardless of the reason for cancellation, such as State Department travel warnings.  Cancellation charges per person are as follows:


For All Tours (including Pre/Post Tour Extensions)                            
Days prior to departure Charge         
· 95 days or more: $250 (additional $125 for pre/post tour extension)
· 94-65 days: 50% of tour price
· 64-46 days: 75% of tour price
· 45 days or fewer: 100% of tour price (no refund)
· Any changes to reservation: $150 administrative fee


For All Cruises (except private charters)                            
Days prior to departure Charge                        
· 180 days or more: $500 (additional $125 for pre/post tour extension)
· 179 days or fewer: 100% of cruise price (no refund)
· Any changes to reservation: $150 administrative fee


For Privately-Chartered Cruises (including Pre/Post Tour Extensions)                          
Days prior to departure Charge
· 216 days or more: $500 (additional $125 for pre/post tour extension)
· 215-181 days: 25% of cruise price
· 179 days or fewer: 100% of cruise price (no refund)
· Any changes to reservation:    $150 administrative fee


Name changes are considered a cancellation, and the above-listed charges apply. If you are a no-show, if you cancel your trip after the departure date, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip.  


Note: ALL AIRLINE TICKETS PURCHASED THROUGH CROSS-CULTURE ARE NON-REFUNDABLE REGARDLESS OF AIRLINE POLICIES.  Cross-Culture, may, in order to take advantage of schedules and competitive pricing, purchase airlines tickets in advance. 


WE STRONGLY URGE YOU TO PURCHASE TRAVEL INSURANCE


Cross-Culture reserves the right to cancel a program or to make appropriate changes in any program, in the best interests of the participants, and especially where their health and safety is concerned. Cancellations may be due to (1) insufficient enrollment or because of (2) events or circumstances that are out of the control of Cross-Culture, its vendors and the participant, or due to impossibility.  All monies paid to Cross-Culture will be refunded in full.  Cross-Culture cannot accept responsibility for any other expenses incurred by our clients (e.g., nonrefundable “advance purchase” air ticket, medical expenses, passport and visa fees, extra hotel nights).


TOUR PRICING & INCLUSIONS


Tour prices quoted are guaranteed through December 31, 2009, and include accommodations based on double occupancy; airfare from your gateway city (when purchasing tour with airfare), meals, performances, admissions and scheduled group excursions as noted in the itinerary, hotel taxes, airport transfers for group flights, baggage handling for one bag per person, services of a Cross-Culture Travel Guide, gratuities to hotels, restaurants, and local guides (does not include gratuities for the guide and driver). Please note that air upgrades, airline taxes, fuel surcharges, departure fees, governmental fees and port charges are subject to change.


NOT INCLUDED IN YOUR TOUR PRICE
Passport and visa fees; airfare from your hometown to your gateway city; cruiseline fuel surcharges, airline fuel surcharges and governmental taxes, fees and surcharges; personal expenses such as telephone, communication charges, laundry, beverages, room service, and meals not specified; excess baggage fees, departure, airport and port charges (which will be listed as separate items on your invoice; independent transfers when purchasing a land-only package; gratuities to program guide and driver, optional activities or shore excursions; flights connecting two or more programs and cancellation, travel and health insurance. 


SINGLE TRAVELERS
More than 40% of our travelers are single travelers.  Hotel and cruise rates are priced by the room or cabin; the cost for accommodations utilized by only one person is higher than that shared by two people.  We do everything possible to keep the cost of single supplements as low as possible.  If you request a single room or if you are unable to find a roommate, the single supplement must be paid.  Single rooms in many hotels may be smaller than double rooms. 


CHANGES TO YOUR RESERVATION
Any changes to your reservation at any time will result in a $150 per person administrative service fee.  This fee is in addition to any fees or penalties imposed by airlines, hotels, cruise lines, or other third parties.  Changes are subject to availability and cannot be guaranteed.


PASSPORTS & VISAS
A valid passport is required for all Cross-Culture programs. A visa may be required for some of our programs. As we continue to add new destinations, it is your responsibility to check with the appropriate country for their visa requirements. Cross-Culture is not responsible in any way for providing you with information related to passport and/or visa requirements.  Cross-Culture does not accept any responsibility in your failure to secure the necessary documentation for your trip.


HEALTH & WALKING
Participants in all Cross-Culture programs should be in good physical condition and prepared to enjoy walking, often over uneven cobblestones.  We ask you to appraise your own capabilities honestly. And, we ask that you be considerate of the other group members and do not delay the scheduled group activities. We do not provide assistance if you require the use of a wheelchair or have other personal needs; in such cases a companion who will assist you must accompany you.  Cross-Culture reserves the right to decline to accept or retain any participant should such person’s health or deportment impede the operation of the trip or enjoyment of any other participant.  If Cross-Culture decides not to retain a participant during the trip, Cross-Culture assumes no financial responsibility for any unused portion of the tour or for any incidental charges therein.


SMOKING
No smoking will be allowed on motor coaches. Rest stops are made, at which time there will be an opportunity to smoke.


TRAVEL INSURANCE
WE STRONGLY RECOMMEND THAT YOU PROTECT YOURSELF AND YOUR INVESTMENT IN CASE YOU HAVE TO CANCEL OR INTERRUPT YOUR VACATION.  This coverage will offset cancellation charges in the event of illness before or during your trip.  Trip Cancellation/Interruption, Medical Expense/Emergency Assistance, Baggage and Personal Effects, and Baggage/Travel Delay are some of the benefits of the Preferred Benefits Travel Insurance. Details and an insurance application will be sent along with your confirmation packet. 


PHOTOGRAPHY ON TOUR
Cross-Culture reserves the right to take photographs or video during the operation of any tour or part thereof, and to use the resulting images or video for promotional purposes.  By booking a reservation with Cross Culture, you agree to allow your image to be used for such purposes, without compensation.  If you prefer that your image not be used, you must identify yourself to the guide at the commencement of the tour.


AIR TRANSPORTATION
Your tour with airfare price includes round-trip economy class airfare from designated gateway cities as shown.  Add-on airfares from other cities are also listed.  If you would like to travel from a city not listed, please call the office to inquire about availability and pricing. Airline upgrades are on subject to availability. NOTE ABOUT NON-REFUNDABLE TICKETS:  If you decide to take advantage of low-price, non-refundable airfares, you are responsible for any penalties or fees charged by the airlines, should you change your ticket, should you have to withdraw, should the group flight schedule change or should Cross-Culture find it necessary to cancel the trip.  We advise you not to buy any restricted tickets until your program and international air departures have been confirmed (in some cases, as late as 30–45 days before departure).  Also, please be advised that changes and cancellations can and do occur in airline schedules, gateways, and routings. Therefore neither Cross-Culture nor its partnered travel agencies can be responsible for any monetary loss, personal difficulties, or inconveniences resulting from the purchase of your own domestic or international air arrangements.  We recommend that you do not buy tickets with severe restrictions or high cancellation or change penalties.


When we contract with airlines, many factors are taken into consideration. These include, but are not limited to U.S. and foreign departure and arrival times, transfer times between flights, ability to secure sufficient space, ability to secure prices a year or more in advance of travel, the need for flexibility in travel requirements and, of course, cost.  While the chosen options for the group may, at times, be slightly less advantageous to you, the individual traveler, our primary goal is to choose the most advantageous schedules for the largest number of participants wishing to travel together to their program. There may be sale or Internet fares that offer alternate schedules or prices.  However, these types of specials are often not available to groups of travelers, are usually very limited in availability, and often carry severe restrictions and penalties. Cross Culture is unable to guarantee any seat assignments or meal requests.


LOSSES & RESPONSIBILITY
Cross-Culture LLC (d/b/a Cross Culture Journeys), Choice Travel, LLC and their representatives act only as agents for the suppliers of services named in your brochure or itinerary (the “Suppliers”). We do not assume any liability for any injury, damage, loss, accident or delay to any person or property because of: (1) any act or omission of any of the Suppliers; (2) any matter beyond our control including but not limited to a delay or cancellation of a flight that causes the participants to miss any portion of the trip; or (3) any defect in any equipment, furnishings, or supplies, regardless of cause; or (4) the quality, nature or consequences of medical or surgical treatment.  We have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, we recommend contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov (click on “Consular Information Sheets on the lower left).  For information on passports and visas, please call the same telephone number or use the same website.  For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel


Documents
Cross-Culture, LLC.; Choice Travel, LLC; and their representatives do not assume responsibility for any loss or damage resulting from any improper or insufficient passports, visas, or other documents.


All Concerts & Performances—are subject to change.


Participant Responsibility—Participants bear the risk and take the responsibility for their personal belongings, including all luggage, handbags, carry-ons, and other possessions. Participants are encouraged to take all available measures and precautions to protect their valuables. Participants who choose to leave the group during the course of the group itinerary or to travel independently of the group must take full responsibility for this decision and for any costs incurred in doing so.


NOTE: All headings used in this agreement are for the purpose of convenience only and are not necessarily to be construed as part of the agreement; in the event that any term contained herein shall be declared invalid, the remainder of the agreement shall continue in full force and effect; any dispute arising under this agreement (except for disputes related to physical injuries occurring abroad) shall be governed by the laws of the Commonwealth of Massachusetts, and any lawsuits related thereto shall be maintained solely in the courts of Massachusetts; however, any lawsuits related to physical injuries occurring abroad shall be maintained solely in the courts of the country in which such injuries occurred. Cross-Culture, LLC reserves the right to correct errors in its catalog and to update any of the information herein if it is superseded by newer information.   All claims must be received in writing within 30 days after the occurrence, and any related litigation must be completed within one year after the claim arises.  We offer refunds under this agreement with the express understanding that receipt of the refund constitutes a waiver of any and all claims.